Notify management of Member/Guest complaints at the time they occur.Be aware of team members and the environment and participate as a member of the team. Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed.Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.Accurately execute Member/guest orders and requests in a timely fashion.Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu.Assist with the service of food and beverage to the Members and guests at the bar, adhering to the ClubCorp standards of service.Possess clear knowledge of all various liquors, beer, and wines available at the Club.Responsible for liquor control and accurate pouring of product. Ensure that all liquor items are stocked and ready to use.Consistently check bar area for cleanliness and ensure that all necessary items are in place.Prepare set-up appropriately at start of shift (i.e., put bottles out, set up garnish tray, check and stock juices, stock glassware, fill ice bin).Maintain ClubCorp service standards as outlined in the FB Service training program at high standards. This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Private Events Director. Consistently display the Three Steps of Service at all opportunities to provide service. Responsible for beverage control, accurate pouring of product, general cleanliness of bar, and providing a quality of service that meets Members expectations.
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